You have 30 days from the day your order arrives to return it. This page explains exactly how, and what cannot be returned.
The 30 days
If 30 days have passed since your shirt was delivered, we can no longer offer a refund or an exchange.
What we can take back
To be accepted, the shirt must be:
- unworn and unwashed;
- in the same condition in which you received it;
- in its original packaging, with the tags still attached.
Please keep the order confirmation email — it is the proof of purchase we need.
What cannot be returned
Shirts personalised with a name, a number or badges. A shirt printed for you cannot be sold to anyone else, so it falls outside the 30-day return period. This is why we show you the print drawn on the shirt before you add it to the basket — please check the spelling and the number carefully.
This exclusion does not apply when a personalised shirt arrives faulty, damaged, or different from what you ordered. In that case, see below.
If the shirt is faulty, damaged or wrong
Write to us at mavenshop.contact@gmail.com within 30 days of delivery, with your order number and a photograph of the problem. We will replace the shirt or refund you in full, including the shipping you paid — and the return costs you nothing.
This applies to personalised shirts as well: if the printing is wrong on our side, it is our mistake to put right.
How to start a return
- Email mavenshop.contact@gmail.com with your order number and which shirt you are returning.
- We reply with the return address and instructions. Do not send anything back before you have this — and never return a shirt to the manufacturer.
- Send the parcel. We recommend a tracked service: until it reaches us, the parcel is still your responsibility.
Who pays the return postage
If you are returning a shirt because you changed your mind or chose the wrong size, the return postage is yours to pay, and the original shipping is not refunded.
If the shirt was faulty, damaged or not what you ordered, we pay everything.
Refunds
Once your return arrives and we have checked it, we email you to say whether it has been accepted. If it has, we refund you to the method you paid with. Banks and card issuers usually take a further 3 to 10 business days to show the money.
If more than 10 business days have passed since we confirmed your refund and you still cannot see it, contact your bank first, and then write to us.
Exchanges
The quickest way to change a size or a shirt is to return the one you have for a refund and place a new order — that way you are not waiting for stock to be held.
Questions
Write to mavenshop.contact@gmail.com or use the contact form. See also our frequently asked questions.